FAQ

❓ How long does delivery take?

We ship from our EU warehouse (Germany, Germany) — delivery takes 3–7 business days to Romania, Poland, and Hungary. A tracking number is sent within 48 hours of your order.

❓ Is shipping free?

Yes — always. Free shipping on every order, no minimum spend. No customs fees, no hidden costs.

❓ What is your return policy?

We offer a 30-day money-back guarantee, no questions asked. If you're not happy with your results, email us and we'll refund you in full within 3–5 business days.

❓ Does the kit work for eyebrows too?

Yes! The ICONSIGN kit includes everything needed for lash lift and eyebrow lamination/tinting. Complete two-in-one system.

❓ How many uses does one kit provide?

A standard kit provides 8–12 complete applications, depending on how much product you use per session.

❓ Is it safe to use at home?

Absolutely. The formula is designed for both professional and home use. Full instructions are included in the kit. If you have any questions, email us at contact@store.ro.

❓ How do I track my order?

You'll receive a tracking number by email within 48 hours of placing your order. Use it to follow your parcel on the carrier's website.

❓ What if my order arrives damaged?

Take a photo and email it to us at contact@store.ro. We'll send a replacement immediately, free of charge.

Didn't find your answer? Email us — we reply within 24 hours.